After attempts to report vandalism, San Francisco homeowner gets graffiti notice from city

SAN FRANCISCO (KGO) -- A San Francisco man says months of reporting graffiti and vandalism in his Mission District neighborhood yielded little response from the city - until he received a notice blaming him for a small graffiti tag on a fire hydrant connected to his home.

Michael, who asked that his last name not be used, told ABC7 Eyewitness News that he has spent the past year alerting the city to vandalism near his home. He said he has called 311, contacted San Francisco police, emailed city leaders and even tweeted Mayor Daniel Lurie, but mostly received automated or generic replies.

"Obviously, we would have taken care of it had we noticed. But it's like this tiny little thing," Michael said, referring to the graffiti notice issued by the city.

The notice came from the San Francisco Department of Public Works, citing graffiti on a fire hydrant connected to his property. Michael said receiving it felt insulting after repeated attempts to get help addressing larger issues in the neighborhood.

"We feel like had those guys responded a little bit faster or like actually taking our emails seriously. Then this wouldn't be there," he said.

MORE: Oakland Chinatown businesses say they're getting fined thousands for graffiti on their own property

Michael said what upset him most was what he saw as unequal accountability.

"I was particularly upset about is that they're pointing out our problems without resolving theirs first. Like, don't be hypocritical. Yeah," he said.

In response to ABC7's inquiry, the Department of Public Works provided the following statement in part:

"In this case, Public Works received a complaint about graffiti on the property and by law we were compelled to respond. We issued the property owner a corrective notice - not a citation - for a small graffiti tag, with 30 days to remove it."

Michael acknowledged that he is aware of the city's graffiti abatement program but said he believes the root issue goes beyond cleanup.

MORE: Community rallies to restore new 50-foot-long mural vandalized after SF's Great Highway closure

"Realistically, like they have to deal with the drug crisis. That's the core issue. Like it's there's nothing that's more important in my opinion," he said.

Walking through nearby blocks, Michael pointed out remnants of encampments and alleged drug dealing sites. He said the issue is personal, adding that his own family has struggled with substance abuse.

"If you deal with the people who are actively dealing and selling drugs on our street, then everything will go away," he said.

As he noted a boarded-up property across the street that he said has attracted squatters, a neighbor agreed the situation has become unmanageable.

Michael said he supports Mayor Lurie and the administration's approach overall but worries some neighborhoods are being overlooked.

"We are all paying property taxes. We are all contributing to the city. We all deserve the same level of respect and like I think cleanliness and just like the same level of service from the city and it just seems like they're just, I don't know, like relegating the problem into a one area," he said.

Full statement from Department of Public Works:

"We hear this resident's frustration, and we want to be clear: Our first path is to work with property owners, not against them.
In this case, Public Works received a complaint about graffiti on the property and by law we were compelled to respond.
We issued the property owner a corrective notice - not a citation - for a small graffiti tag, with 30 days to remove it. That's intentional. We build in that window specifically to give property owners time and flexibility to address the violation. We also provide them contact information should they have any questions.
Property owners who are repeatedly targeted with graffiti vandalism can cite that as a hardship and we will take it into account. In this case, Public Works has not received an email or call from this property owner.
We also want to note that this complaint was submitted through Solve SF, a new AI-powered platform that allows the public to report issues of concern. Launched in January, the third-party platform provides people with another option in addition to the City's 311 customer service operation to flag concerns. We encourage residents to report graffiti tags to keep our city clean and free of blight. It is important to remove tags quickly to deter more tags.
By City code, graffiti removal on private property is the responsibility of the property owner but there is an exception. San Francisco Public Works operates a Graffiti Abatement Opt-In Pilot Program that allows eligible property owners in commercial corridors to have graffiti removed from their property at no cost to them. Unfortunately, this particular property is not eligible for the opt- in program because it does not fall into the eligibility map.
For property owners experiencing repeated tagging, we recommend a few practical steps in addition to opting into our program: installing motion-activated lighting and security cameras, which can deter vandalism and support enforcement efforts.
Property owners on commercial corridors can learn more and submit an interest form on our website https://sfpublicworks.org/services/graffiti-opt-in
We want to resolve this quickly and we're committed to working with this resident to do so."